A Helping Hand So You Can Maintain Your Independence

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We take major debit and credit card payments over the telephone, to arrange this just call 01253 403047 and ask to make a payment.  

You can also pay by electronic transfer, standing order by cheque or if you prefer by cash.  We will send you an invoice showing what is due.

For more information call us on:

Answering your

questions

How to pay

Carers and guardians will often have questions to ask about the services we offer and queries about payment.

 

Below we answer some of the most common questions received to our office. If there's a question that you'd like to ask us that isn't mentioned below, contact one of our care workers today.

Can anyone help with the cost?

Can I change my support package?

Does the office shut?

Some people will be entitled to assistance with the cost either from Social Services or by other Government grants. You may also apply for direct payments from social services, this will allow you to be in control of your own budget, you can also set up an individual service plan with us. Let Napier take the pressure of the finance.

We understand that living circumstances change and we will be as flexible as you.  Our supervisors make regular reviews to ensure you are getting the best out of your package.

The office is open is open from 8 in the morning until 5 in the afternoon, outside of those hours any calls are routed through to our duty manager who will be able to help.